Refund and Returns Policy
At Ayushya Madalam, we strive to provide our customers with the highest quality products and services. We understand that there may be occasions where you may need to return a product, and we have established the following Return Policy to ensure a seamless and satisfactory experience for our valued customers.
Eligibility for Returns:
Ayushya Madalam accepts returns on products purchased through our ecommerce website and mobile application, both on Android and iOS platforms.
To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
Returns must be initiated within 14 days of the date of delivery.
Non-Returnable Items: The following items are not eligible for return, unless they arrive damaged or defective:
Consumable products such as oils, herbs, or supplements.
Products that have been opened, used, or damaged by the customer.
Return Process: To initiate a return, please follow these steps:
Contact our customer support team via email or phone within 14 days of receiving the product. Provide them with your order details and reason for the return.
Our customer support team will guide you through the return process and provide you with a return authorization, if eligible.
Pack the product securely in its original packaging, including any accessories, manuals, or promotional items that came with it.
Ship the product back to Ayushya Madalam using a trackable shipping method. The return shipping costs will be the customer’s responsibility, except in cases of damaged or defective items.
Once we receive the returned product and verify its condition, we will process the refund or replacement as per your preference and our evaluation.
Refunds:
If the returned product meets the eligibility criteria, we will initiate a refund to your original payment method within 7 business days of receiving the returned item.
Please note that the refund amount will exclude any shipping charges incurred during the original purchase, unless the return is due to a damaged or defective item.
Exchanges:
If you wish to exchange a product for a different size, color, or variant, please contact our customer support team.
Exchanges are subject to product availability. If the requested item is unavailable, we will process a refund or offer an alternative solution, based on your preference.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support team immediately, providing relevant details and supporting photographs.
We will arrange for the return of the damaged or defective item and either issue a refund or send a replacement, based on your preference and product availability.
Cancellations:
If you wish to cancel an order, please contact our customer support team as soon as possible.
If the order has not been shipped, we will cancel it and initiate a refund.
If the order has already been shipped, you may follow the return process mentioned above upon receiving the package.
Additional Terms:
Ayushya Madalam reserves the right to reject returns that do not meet the eligibility criteria mentioned above.
Ayushya Madalam is not responsible for any damage or loss that occurs during the return shipping process.
This Return Policy is subject to change without prior notice. Any updates or modifications will be posted on our website and mobile application.
If you have any further questions or require assistance regarding our return policy, please feel free to reach out to our customer support team. We are committed to ensuring your satisfaction and providing the best possible service.
