Order Cancellation Policy

We at Ayushya Madalam strive to provide a seamless and satisfying experience for our customers. However, we understand that there may be instances where you need to cancel your order or appointment. Please review our cancellation policy below for both our ecommerce website and mobile applications for Android and iOS.

Order Cancellation:

a. For Products:

You can cancel your order for products within 24 hours of placing it by contacting our customer support team via email or phone.
If the cancellation request is received after 24 hours, the order may have already been processed and shipped. In such cases, you may need to initiate a return or exchange once you receive the product.
Please note that certain products, such as personalized or custom-made items, may not be eligible for cancellation once the production process has started.

b. For Services:

To cancel an appointment or service, please contact our customer support team at least 48 hours before the scheduled appointment.
Cancellations made less than 48 hours prior to the appointment may be subject to a cancellation fee, which will be determined based on the specific service and circumstances.
In case of no-shows or failure to cancel within the specified time, you may be charged the full amount for the service.

Refunds: a. For Products:

If your cancellation request for a product is approved and the item has not been shipped, we will initiate a refund for the full purchase amount.
If the product has already been shipped, you may need to return it to us before the refund can be processed. Please refer to our return policy for more details.

c. For Services:

Refunds for cancelled services will be processed based on the specific circumstances and time of cancellation. Please contact our customer support team for further assistance.

Communication and Contact:

All cancellation requests must be communicated to Ayushya Madalam through the designated customer support channels, either via email or phone.
Our customer support team will guide you through the cancellation process and provide any necessary instructions.
Please note that Ayushya Madalam reserves the right to modify or update this cancellation policy at any time. We encourage you to review the policy periodically for any changes.

If you have any further questions or need clarification regarding our cancellation policy, please don’t hesitate to contact our customer support team. We are here to assist you and ensure your experience with Ayushya Mandalam is as satisfactory as possible.